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Workmanship guarantee

Innovate Build Co Pty Ltd as trustee for the Innovate Build Co Trust, ABN 39 749 404 883, trading as Innovate Access Group.

Effective 10 September 2026. Applies to installations completed on or after that date.

1. Two separate warranties, and this is only one of them

The ramp itself is covered by the manufacturer's product warranty. RampAssist make the product and they warrant it. Their warranty terms are provided with your handover pack.

The installation is ours. This document covers our work: how the ramp was assembled, set, levelled, fixed and finished on your site.

If something goes wrong and it is not obvious which it is, call us and we will work it out. You should not have to diagnose it, and we will not send you back and forth.

2. What we guarantee

We guarantee that our installation work is carried out with due care and skill, and that it is free from defects in workmanship, for 24 months from the date the installation is completed.

That covers, for example:

  • Assembly and connection of the ramp system
  • Setting, levelling and adjustment of support stands
  • Fixing to the structure or ground where that formed part of our scope
  • Alignment at the threshold and between modules
  • Handrail assembly and connection where installed by us

3. What we will do

If we accept a claim under this guarantee, we will repair or re-do the affected work at our cost. Where a repair is not practical, we will make good by another reasonable means.

We choose the method of remedy, acting reasonably.

4. Travel outside Melbourne metro

Labour under this guarantee is covered anywhere we install in Victoria.

For sites outside the Melbourne metropolitan area, travel is charged at our published travel rates. The workmanship remedy itself is still at our cost.

We have set it up this way rather than quietly pricing state-wide travel into every job. It is stated here, on your quote, and in your handover pack, so it is never a surprise.

This does not apply where the Australian Consumer Law requires us to bear the cost. See section 8.

5. What this guarantee does not cover

  • The ramp product itself, which is the manufacturer's warranty. Section 1.
  • Fair wear and tear.
  • Damage caused by misuse, overloading, accident, vandalism or anything beyond normal use of an access ramp.
  • Alteration, adjustment, repair or relocation of the installation by anyone other than us.
  • Movement, subsidence, erosion or deterioration of the ground, paving, decking or structure the ramp bears on or is fixed to, where that was not part of our scope of works.
  • Pre-existing defects in the building, deck, steps or surrounds.
  • Corrosion, staining or surface marking caused by the environment or by substances applied by others.
  • Work performed by others, including any preparation, civil, concrete, electrical, drainage or landscaping work.
  • Failure to carry out the maintenance and inspections set out in the manufacturer's documentation.

None of these exclusions limit your rights under the Australian Consumer Law. Section 8.

6. Making a claim

Call or email us. Contact details are in section 9.

Tell us what the problem is, when you noticed it, and send photographs if you can. We may need to attend to inspect it.

Make contact as soon as you notice a problem. If something is unsafe, stop using the ramp and tell us immediately.

You do not pay to make a claim. If travel outside metro applies under section 4, we will tell you the amount before we attend.

7. Transfer

This guarantee attaches to the installation at the address where we installed it. If you sell the property within the 24 months, it passes to the new owner for the remainder of the term.

If the ramp is removed and reinstalled elsewhere by anyone other than us, this guarantee ends.

8. Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

This guarantee is in addition to those rights, not instead of them. It does not limit them and it cannot take them away. Where anything in this document conflicts with the Australian Consumer Law, the law applies.

Your consumer guarantee rights are not limited to 24 months. They last for whatever period is reasonable given the nature of the work, its cost, and what we told you about it.

9. Contact

Innovate Build Co Pty Ltd as trustee for the Innovate Build Co Trust, trading as Innovate Access Group ABN 39 749 404 883

Phone: 0494 779 423 Email: info@innovateaccessgroup.com.au Post: Factory 9, 10 Mirra Court, Bundoora VIC 3083